Dog Chew Toy

Thanks for shopping with ypstoys.com. We ship throughout the United States through USPS or FedEx (and sometimes other partner carriers). To keep track of your order, contact ypstoys.com (service@ypstoys.com) so we can provide you the order’s tracking number.

Order Processing Time

• It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
• Generally, orders are shipped within 1 business days of order confirmation/payment. Orders made on the weekends might experience delay.
• Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
  

Shipping Cost & Transit Time

Supported countries and regions for shipping

At present, our shipping services are exclusively available for delivery within the United States. All orders are shipped from our warehouse in CO, USA.

Tracking

• You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
• You can check tarcking information on this page.
• Tracking information may take 48 to 72 hours to update.
• If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

If your order is delayed, please contact us via email service@ypstoys.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can’t be canceled once the parcel is shipped out.

About Tax

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

Contact Us

Email: service@ypstoys.com

Order cancellation
All orders can be canceled before shipment.

You can cancel your order, we accept order cancellations before product processing. If the order is canceled by that time, you will get a full refund. But If the product has already been shipped out, we will unfortunately be unable to cancel the order. Thank you for your understand!

Note: You will be notified by email once the order has been sent. So it is can not to cancel the order after the goods have been shipped. If you insist that you do not want your package, you can contact us to return it after you receive it. Thank you for your understand! 

If you have any question,You can contact us directly:  

Email: service@ypstoys.com

Return & Exchange Conditions

• Return within 30 days without service charge

• Returns after 30 days are not accepted

• All items in original packaging with all parts and components

• All items in new condition with no damage or cut wires

• Return/Exchange shipments must be made using the same service as the original delivery.

• We can only accept returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US

Kindly note:

If there is something wrong with the quality of our products, or if we have sent the wrong item or missed any items, we will give you a refund or replace the products for free.

If your return is for any of the following reasons, please bear the return freight by yourself (Hope you can understand, thank you.)

• Items that have no quality problem

• Items that have been installed or assembled

• Items that are not in the original condition and packaging

• Items that are Made-to-Order, Custom or Special Order to your specifications

• Items or packages damaged without any proof from local logistics

• Any items or style not listed on our website

Note: Return address: Please contact us and we will send you the return address once you decide to return the goods. 

Refund

In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by us in case of returns.

Once your package reaches us, please allow 7-14 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued and you will receive a confirmation email. You will receive your refund within 48 hours. If you haven’t received it, please contact us.

How to return an item or an entire order?

Step 1: Please contact our Customer service team to start the return process with the following information:

Order number

Proof of purchase

Video or photo of the faulty product

Step 2: Insert your receipt, along with the items, back into the original packaging.

Return/Exchange Address: Please contact customer service

To return any items, please contact：

Email: service@ypstoys.com